What to do when your dose changes
Sometimes, your doctor will want to keep you on your current medication regimen, but will need to change the dosage of one or more of the medicines you take. If your doctor needs to change your dosage, they will need to send us an updated version of your prescription. They can do this by calling us, or by sending the updated prescription electronically. We are not able to accept prescriptions by email.
Your doctors can use the information below to call us or send us a prescription either electronically or by mail:
Mon-Fri 9am - 6pm ET
Sat 9am - 2pm ET
Alternatively, if your doctor has given you a paper prescription with your new dose, you can mail it to us at one of the addresses below.
5006 East Trindle Road Suite 103
Mechanicsburg PA 17050
14121 Park Long Court UNIT 112
Chantilly VA 20147
Please note: We can only accept prescriptions for controlled substances via E-Scribe.
We prepare your next month’s MedsPack with the new dose
Once we receive your new prescription, we’ll confirm with your doctor and communicate with your insurance company to make the necessary changes for your next shipment. If you need to start taking your new dose before your current MedPack has run out, please contact us.
Learn who we are and what a delivery pharmacy can do for you.
Learn about our shipping process and how to manage your shipping preferences.
Setting up your account
Learn how to sign up, how we transfer your prescriptions, and how to get your first MedsPack.
Paying for your MedsPack
Learn what services you get for free with MedsPack. You're only responsible for paying your copay
Managing your account
Learn how to manage your account preferences using your online account
Learn about our unique packaging design
Safety & Privacy
Learn how we're committed to protecting your health and privacy
Communicationg with MedsPack
Learn how to contact us 24/7
Making changes to your medications
Learn how to make changes to your medications preferences through your online account.
Medication & refills
Learn which prescriptions you can fill with us and how we automatically refill your medications.
“Medspack has been such a blessing for my family. With my elderly grandmother having COPD and on Oxygen full time she is not able to get her medications and this put a lot of extra unnecessary running on myself daily. It became stressful. Medspack was extremely quick and efficient with transferring all prescriptions and having them hand delivered to my grandmothers home. This gives her some independence back and confidence that she will never be without important medications. The staff treats you like family, they are friendly, caring and most importantly very responsive.”
“Shout out to my friend and sister Amy Lewis who hooked us up with medspack! Traveling with these handy packs makes it a breeze. If you takes meds and need to organize this instead of counting daily try them.”
—Karen Hoff Amspacher