Reasons why MedsPack may contact you
Throughout the process of updating your prescriptions to confirm refills and preparing your Medspacks, we may need to communicate with you.
Some of the reasons we may need to reach out to you include to:
- Send you important information regarding your MedsPack shipment (e.g. tracking information)
- Notify you about any problems with your payment method
- Notify you that you need to take additional action before we can refill your medications
- Allow you to review the contents of your Medspack
The primary way that MedsPack communicates with patients is through email. However, we do also send text message notifications. In order to ensure that you receive all notifications from us, please keep your contact information up to date, and choose which communication method you prefer. If you prefer to receive communications through email, please add [x] to your contacts and to your safe senders’ list. This way, emails from MedsPack go to your Primary Inbox, and not to your Spam folder.
Learn how to update your contact information and communication preferences.
Learn who we are and what a delivery pharmacy can do for you.
Learn about our shipping process and how to manage your shipping preferences.
Setting up your account
Learn how to sign up, how we transfer your prescriptions, and how to get your first MedsPack.
Paying for your MedsPack
Learn what services you get for free with MedsPack. You're only responsible for paying your copay
Managing your account
Learn how to manage your account preferences using your online account
Learn about our unique packaging design
Safety & Privacy
Learn how we're committed to protecting your health and privacy
Communicationg with MedsPack
Learn how to contact us 24/7
Making changes to your medications
Learn how to make changes to your medications preferences through your online account.
Medication & refills
Learn which prescriptions you can fill with us and how we automatically refill your medications.
“Medspack has been such a blessing for my family. With my elderly grandmother having COPD and on Oxygen full time she is not able to get her medications and this put a lot of extra unnecessary running on myself daily. It became stressful. Medspack was extremely quick and efficient with transferring all prescriptions and having them hand delivered to my grandmothers home. This gives her some independence back and confidence that she will never be without important medications. The staff treats you like family, they are friendly, caring and most importantly very responsive.”
“Shout out to my friend and sister Amy Lewis who hooked us up with medspack! Traveling with these handy packs makes it a breeze. If you takes meds and need to organize this instead of counting daily try them.”
—Karen Hoff Amspacher